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iOS App Store: Unable to download and update apps due to Terms and Conditions loop, even after agreeing

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3

1

When I go into the App Store and hit update, or try to download a new game, I get the prompt shown in the image.

I hit OK, and it loads the Terms and Conditions just fine and there is a nice blue accept button that I hit in the top right. However upon doing so it take me back to the App Store where I was before and then after about 1-2 seconds the prompt to accept reappears. Telling me to accept these Terms and Conditions.

I think the issue has something to do with the fact I had to change my region for the App Store recently as prior to that I had no issue with this. I needed an app from a foreign App Store to make travelling on public transport easier. And now I’ve switch back to the United Kingdom’s App Store. All of these apps that need updating were downloaded while I have been on the UK AppStore previously. And even games I’ve never downloaded before give me the prompt.

I also tried changing regions again and back, but to no avail. I’ve tried reading the whole Terms and conditions again and emailing them to myself. And I’m just about out of ideas.

ios ios-appstore

share|improve this question

edited 16 hours ago

Nimesh Neema

18k74981

asked 19 hours ago

MogadonskodaMogadonskoda

163

New contributor

Mogadonskoda is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.

• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  this problem has occurred to many iPhone, iPad users around the world. So i think it's app store error. We should wait for fix. I Have same problem too
  
  – Sambuu
  19 hours ago
  

  
  
  
  

add a comment | 

3

1

When I go into the App Store and hit update, or try to download a new game, I get the prompt shown in the image.

I hit OK, and it loads the Terms and Conditions just fine and there is a nice blue accept button that I hit in the top right. However upon doing so it take me back to the App Store where I was before and then after about 1-2 seconds the prompt to accept reappears. Telling me to accept these Terms and Conditions.

I think the issue has something to do with the fact I had to change my region for the App Store recently as prior to that I had no issue with this. I needed an app from a foreign App Store to make travelling on public transport easier. And now I’ve switch back to the United Kingdom’s App Store. All of these apps that need updating were downloaded while I have been on the UK AppStore previously. And even games I’ve never downloaded before give me the prompt.

I also tried changing regions again and back, but to no avail. I’ve tried reading the whole Terms and conditions again and emailing them to myself. And I’m just about out of ideas.

ios ios-appstore

share|improve this question

edited 16 hours ago

Nimesh Neema

18k74981

asked 19 hours ago

MogadonskodaMogadonskoda

163

New contributor

Mogadonskoda is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.

• 
  
  
  

  
  

  
  
  
  
  
  

  
  
  this problem has occurred to many iPhone, iPad users around the world. So i think it's app store error. We should wait for fix. I Have same problem too
  
  – Sambuu
  19 hours ago
  

  
  
  
  

add a comment | 

When I go into the App Store and hit update, or try to download a new game, I get the prompt shown in the image.

I hit OK, and it loads the Terms and Conditions just fine and there is a nice blue accept button that I hit in the top right. However upon doing so it take me back to the App Store where I was before and then after about 1-2 seconds the prompt to accept reappears. Telling me to accept these Terms and Conditions.

I think the issue has something to do with the fact I had to change my region for the App Store recently as prior to that I had no issue with this. I needed an app from a foreign App Store to make travelling on public transport easier. And now I’ve switch back to the United Kingdom’s App Store. All of these apps that need updating were downloaded while I have been on the UK AppStore previously. And even games I’ve never downloaded before give me the prompt.

I also tried changing regions again and back, but to no avail. I’ve tried reading the whole Terms and conditions again and emailing them to myself. And I’m just about out of ideas.

ios ios-appstore

share|improve this question

edited 16 hours ago

Nimesh Neema

18k74981

asked 19 hours ago

MogadonskodaMogadonskoda

163

New contributor

Mogadonskoda is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.

share|improve this question

edited 16 hours ago

Nimesh Neema

18k74981

asked 19 hours ago

MogadonskodaMogadonskoda

163

New contributor

Mogadonskoda is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.

share|improve this question

edited 16 hours ago

Nimesh Neema

18k74981

asked 19 hours ago

MogadonskodaMogadonskoda

163

New contributor

Mogadonskoda is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.

edited 16 hours ago

Nimesh Neema

18k74981

edited 16 hours ago

Nimesh Neema

18k74981

asked 19 hours ago

MogadonskodaMogadonskoda

163

New contributor

Mogadonskoda is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.

asked 19 hours ago

MogadonskodaMogadonskoda

163

1 Answer
1

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3

This is apparently an issue currently with the App Store which is affecting a large number of users and is also affecting Apple's own servers. It is widely reported.

• Some users unable to download or update App Store apps, faced with endless iTunes terms and conditions prompts - 9to5Mac

Some sizeable number of people are experiencing an issue with the App Store at the moment. On an affected account, when attempting to download a pending app update or a whole new app, users are presented with a dialog to accept new Apple Media Services Terms & Conditions.

and

• App Store Users Report Endless T&C Loop Preventing App Updates and Downloads - MacRumors

A number of iPhone and iPad users this morning are taking to Twitter and Reddit to report an issue with the App Store that prevents them from downloading or updating apps.

The problem starts when a user taps the Get button on an app listing, whereupon a pop-up informs them that "Apple Media Services Terms and Conditions have changed" and that they must read and accept them to continue.

According to the article, some users were able to circumvent the issue as follows:

Some users report that simply tapping Cancel when the T&C notification first pops up makes it go away, allowing them to download or update the app in question.

Since it's a widely reported issue, it's very likely that a fix will be made for the same. You can try the aforementioned, or wait for some time to have the fix available.

You can also consider getting in touch with Apple support via their support channels:

• Apple Support (@AppleSupport)| Twitter




• Contact - Official Apple Support

Do note that contacting support is crucial here. Even if the contact personnel is not able to provide you a solution instantly, with enough number of requests going to Apple Support, they become aware of the gravity of issue and will work on fixing it soon.

share|improve this answer

edited 15 hours ago

answered 16 hours ago

Nimesh NeemaNimesh Neema

18k74981

add a comment | 

protected by Community♦ 6 hours ago

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Because it has attracted low-quality or spam answers that had to be removed, posting an answer now requires 10 reputation on this site (the association bonus does not count).



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3

This is apparently an issue currently with the App Store which is affecting a large number of users and is also affecting Apple's own servers. It is widely reported.

• Some users unable to download or update App Store apps, faced with endless iTunes terms and conditions prompts - 9to5Mac

Some sizeable number of people are experiencing an issue with the App Store at the moment. On an affected account, when attempting to download a pending app update or a whole new app, users are presented with a dialog to accept new Apple Media Services Terms & Conditions.

and

• App Store Users Report Endless T&C Loop Preventing App Updates and Downloads - MacRumors

A number of iPhone and iPad users this morning are taking to Twitter and Reddit to report an issue with the App Store that prevents them from downloading or updating apps.

The problem starts when a user taps the Get button on an app listing, whereupon a pop-up informs them that "Apple Media Services Terms and Conditions have changed" and that they must read and accept them to continue.

According to the article, some users were able to circumvent the issue as follows:

Some users report that simply tapping Cancel when the T&C notification first pops up makes it go away, allowing them to download or update the app in question.

Since it's a widely reported issue, it's very likely that a fix will be made for the same. You can try the aforementioned, or wait for some time to have the fix available.

You can also consider getting in touch with Apple support via their support channels:

• Apple Support (@AppleSupport)| Twitter




• Contact - Official Apple Support

Do note that contacting support is crucial here. Even if the contact personnel is not able to provide you a solution instantly, with enough number of requests going to Apple Support, they become aware of the gravity of issue and will work on fixing it soon.

share|improve this answer

edited 15 hours ago

answered 16 hours ago

Nimesh NeemaNimesh Neema

18k74981

add a comment | 

3

This is apparently an issue currently with the App Store which is affecting a large number of users and is also affecting Apple's own servers. It is widely reported.

• Some users unable to download or update App Store apps, faced with endless iTunes terms and conditions prompts - 9to5Mac

Some sizeable number of people are experiencing an issue with the App Store at the moment. On an affected account, when attempting to download a pending app update or a whole new app, users are presented with a dialog to accept new Apple Media Services Terms & Conditions.

and

• App Store Users Report Endless T&C Loop Preventing App Updates and Downloads - MacRumors

A number of iPhone and iPad users this morning are taking to Twitter and Reddit to report an issue with the App Store that prevents them from downloading or updating apps.

The problem starts when a user taps the Get button on an app listing, whereupon a pop-up informs them that "Apple Media Services Terms and Conditions have changed" and that they must read and accept them to continue.

According to the article, some users were able to circumvent the issue as follows:

Some users report that simply tapping Cancel when the T&C notification first pops up makes it go away, allowing them to download or update the app in question.

Since it's a widely reported issue, it's very likely that a fix will be made for the same. You can try the aforementioned, or wait for some time to have the fix available.

You can also consider getting in touch with Apple support via their support channels:

• Apple Support (@AppleSupport)| Twitter




• Contact - Official Apple Support

Do note that contacting support is crucial here. Even if the contact personnel is not able to provide you a solution instantly, with enough number of requests going to Apple Support, they become aware of the gravity of issue and will work on fixing it soon.

share|improve this answer

edited 15 hours ago

answered 16 hours ago

Nimesh NeemaNimesh Neema

18k74981

add a comment | 

This is apparently an issue currently with the App Store which is affecting a large number of users and is also affecting Apple's own servers. It is widely reported.

• Some users unable to download or update App Store apps, faced with endless iTunes terms and conditions prompts - 9to5Mac

Some sizeable number of people are experiencing an issue with the App Store at the moment. On an affected account, when attempting to download a pending app update or a whole new app, users are presented with a dialog to accept new Apple Media Services Terms & Conditions.

and

• App Store Users Report Endless T&C Loop Preventing App Updates and Downloads - MacRumors

A number of iPhone and iPad users this morning are taking to Twitter and Reddit to report an issue with the App Store that prevents them from downloading or updating apps.

The problem starts when a user taps the Get button on an app listing, whereupon a pop-up informs them that "Apple Media Services Terms and Conditions have changed" and that they must read and accept them to continue.

According to the article, some users were able to circumvent the issue as follows:

Some users report that simply tapping Cancel when the T&C notification first pops up makes it go away, allowing them to download or update the app in question.

Since it's a widely reported issue, it's very likely that a fix will be made for the same. You can try the aforementioned, or wait for some time to have the fix available.

You can also consider getting in touch with Apple support via their support channels:

• Apple Support (@AppleSupport)| Twitter




• Contact - Official Apple Support

Do note that contacting support is crucial here. Even if the contact personnel is not able to provide you a solution instantly, with enough number of requests going to Apple Support, they become aware of the gravity of issue and will work on fixing it soon.

share|improve this answer

edited 15 hours ago

answered 16 hours ago

Nimesh NeemaNimesh Neema

18k74981

share|improve this answer

edited 15 hours ago

answered 16 hours ago

Nimesh NeemaNimesh Neema

18k74981

answered 16 hours ago

Nimesh NeemaNimesh Neema

18k74981

answered 16 hours ago

Nimesh NeemaNimesh Neema

18k74981