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Problem using GSM modem on Ubuntu 16.04



Announcing the arrival of Valued Associate #679: Cesar Manara
Planned maintenance scheduled April 23, 2019 at 23:30UTC (7:30pm US/Eastern)Choosing 3G or EDGE on Mobile BroadbandModem Network DIsconnected. You are now offlineZTE USB Modem AC2726, connection not possible in Ubuntu 12.04.1 LTS'ip-config-unavailable' error when USB modem tries to connectUSB Modem Stopped Working Ubuntu 15.10GSM modem problemlaptop has internal modem, but network connections only shows ethernet and wifiCannot connect to Wi-Fi after upgrading from ubuntu 16.10 to Ubuntu 17.04Need to reconnect ethernet cable to get it work after docking laptop into dock stationWifi Problem: Connection failed (Activation of network connection failed)





.everyoneloves__top-leaderboard:empty,.everyoneloves__mid-leaderboard:empty,.everyoneloves__bot-mid-leaderboard:empty{ margin-bottom:0;
}







3















I justed upgraded to Ubuntu 16.04 LTS. Everything looks fine except the modem.



First, the modem connects but the icon doesn't change. It still shows 'disconnected icon'. Old computer shows right icon after connecting.



2nd, the connection shows 'EDGE' in bracket. On old computer connection shows 'HSPA'. This means browsing on the upgraded ubuntu in nearly impossible.



Lastly, on old computer when I unplug the modem I get the message "Network - disconnected you are now offline". On new version of ubuntu no message appears.



Not sure whether this is a problem with new hardware or with ubuntu. But it's definitely not a problem with the modem since same modem works perfectly on old computer.



Any idea?



Thanks.










share|improve this question














bumped to the homepage by Community 1 hour ago


This question has answers that may be good or bad; the system has marked it active so that they can be reviewed.
















  • The modem here is a USB-modem right? I guess the problem is to the NetworkManager. (The one with Wifi icon in your top panel)

    – P.-H. Lin
    May 9 '16 at 16:11











  • @P.-H.Lin, yest it's a usb modem. But it not clear how network manager will affect connection speed.

    – Mugoma J. Okomba
    May 9 '16 at 16:28











  • I have the same problem in Ubuntu 16.04. But in Kubuntu 16.04 modem and icon works perfectly.

    – user549533
    May 28 '16 at 9:06











  • @perkoz Using Kubuntu 16.04 also worked for me

    – Mugoma J. Okomba
    May 31 '16 at 11:02


















3















I justed upgraded to Ubuntu 16.04 LTS. Everything looks fine except the modem.



First, the modem connects but the icon doesn't change. It still shows 'disconnected icon'. Old computer shows right icon after connecting.



2nd, the connection shows 'EDGE' in bracket. On old computer connection shows 'HSPA'. This means browsing on the upgraded ubuntu in nearly impossible.



Lastly, on old computer when I unplug the modem I get the message "Network - disconnected you are now offline". On new version of ubuntu no message appears.



Not sure whether this is a problem with new hardware or with ubuntu. But it's definitely not a problem with the modem since same modem works perfectly on old computer.



Any idea?



Thanks.










share|improve this question














bumped to the homepage by Community 1 hour ago


This question has answers that may be good or bad; the system has marked it active so that they can be reviewed.
















  • The modem here is a USB-modem right? I guess the problem is to the NetworkManager. (The one with Wifi icon in your top panel)

    – P.-H. Lin
    May 9 '16 at 16:11











  • @P.-H.Lin, yest it's a usb modem. But it not clear how network manager will affect connection speed.

    – Mugoma J. Okomba
    May 9 '16 at 16:28











  • I have the same problem in Ubuntu 16.04. But in Kubuntu 16.04 modem and icon works perfectly.

    – user549533
    May 28 '16 at 9:06











  • @perkoz Using Kubuntu 16.04 also worked for me

    – Mugoma J. Okomba
    May 31 '16 at 11:02














3












3








3


3






I justed upgraded to Ubuntu 16.04 LTS. Everything looks fine except the modem.



First, the modem connects but the icon doesn't change. It still shows 'disconnected icon'. Old computer shows right icon after connecting.



2nd, the connection shows 'EDGE' in bracket. On old computer connection shows 'HSPA'. This means browsing on the upgraded ubuntu in nearly impossible.



Lastly, on old computer when I unplug the modem I get the message "Network - disconnected you are now offline". On new version of ubuntu no message appears.



Not sure whether this is a problem with new hardware or with ubuntu. But it's definitely not a problem with the modem since same modem works perfectly on old computer.



Any idea?



Thanks.










share|improve this question














I justed upgraded to Ubuntu 16.04 LTS. Everything looks fine except the modem.



First, the modem connects but the icon doesn't change. It still shows 'disconnected icon'. Old computer shows right icon after connecting.



2nd, the connection shows 'EDGE' in bracket. On old computer connection shows 'HSPA'. This means browsing on the upgraded ubuntu in nearly impossible.



Lastly, on old computer when I unplug the modem I get the message "Network - disconnected you are now offline". On new version of ubuntu no message appears.



Not sure whether this is a problem with new hardware or with ubuntu. But it's definitely not a problem with the modem since same modem works perfectly on old computer.



Any idea?



Thanks.







networking 16.04 usb-modem modem 3g






share|improve this question













share|improve this question











share|improve this question




share|improve this question










asked May 9 '16 at 15:42









Mugoma J. OkombaMugoma J. Okomba

11613




11613





bumped to the homepage by Community 1 hour ago


This question has answers that may be good or bad; the system has marked it active so that they can be reviewed.







bumped to the homepage by Community 1 hour ago


This question has answers that may be good or bad; the system has marked it active so that they can be reviewed.















  • The modem here is a USB-modem right? I guess the problem is to the NetworkManager. (The one with Wifi icon in your top panel)

    – P.-H. Lin
    May 9 '16 at 16:11











  • @P.-H.Lin, yest it's a usb modem. But it not clear how network manager will affect connection speed.

    – Mugoma J. Okomba
    May 9 '16 at 16:28











  • I have the same problem in Ubuntu 16.04. But in Kubuntu 16.04 modem and icon works perfectly.

    – user549533
    May 28 '16 at 9:06











  • @perkoz Using Kubuntu 16.04 also worked for me

    – Mugoma J. Okomba
    May 31 '16 at 11:02



















  • The modem here is a USB-modem right? I guess the problem is to the NetworkManager. (The one with Wifi icon in your top panel)

    – P.-H. Lin
    May 9 '16 at 16:11











  • @P.-H.Lin, yest it's a usb modem. But it not clear how network manager will affect connection speed.

    – Mugoma J. Okomba
    May 9 '16 at 16:28











  • I have the same problem in Ubuntu 16.04. But in Kubuntu 16.04 modem and icon works perfectly.

    – user549533
    May 28 '16 at 9:06











  • @perkoz Using Kubuntu 16.04 also worked for me

    – Mugoma J. Okomba
    May 31 '16 at 11:02

















The modem here is a USB-modem right? I guess the problem is to the NetworkManager. (The one with Wifi icon in your top panel)

– P.-H. Lin
May 9 '16 at 16:11





The modem here is a USB-modem right? I guess the problem is to the NetworkManager. (The one with Wifi icon in your top panel)

– P.-H. Lin
May 9 '16 at 16:11













@P.-H.Lin, yest it's a usb modem. But it not clear how network manager will affect connection speed.

– Mugoma J. Okomba
May 9 '16 at 16:28





@P.-H.Lin, yest it's a usb modem. But it not clear how network manager will affect connection speed.

– Mugoma J. Okomba
May 9 '16 at 16:28













I have the same problem in Ubuntu 16.04. But in Kubuntu 16.04 modem and icon works perfectly.

– user549533
May 28 '16 at 9:06





I have the same problem in Ubuntu 16.04. But in Kubuntu 16.04 modem and icon works perfectly.

– user549533
May 28 '16 at 9:06













@perkoz Using Kubuntu 16.04 also worked for me

– Mugoma J. Okomba
May 31 '16 at 11:02





@perkoz Using Kubuntu 16.04 also worked for me

– Mugoma J. Okomba
May 31 '16 at 11:02










3 Answers
3






active

oldest

votes


















0














I never got to resolve this but took some time to test the modem on different distributions.



The modem doesn't work on following:




  1. Ubuntu 16.04

  2. Fedora 23

  3. openSUSE 13.2

  4. Ubuntu 14.04


Modem works on:




  1. Kubuntu 16.04

  2. Ubuntu 15.04

  3. Ubuntu 11.04


I decided to switch from Ubuntu 16.04 to Kubuntu 16.04. Now the modem works perfectly,






share|improve this answer



















  • 1





    this is not an answer

    – Spartan
    Oct 3 '16 at 19:54



















0














Blacklist the qmi_wwan and cdc_wdm kernel modules



Since you are dealing with an older mobile broadband modem (probably a Qualcomm Gobi 1000 or 2000) in combination with a newer Linux kernel, you will need to blacklist the qmi_wwan and cdc_wdm kernel modules when upgrading from (X)Ubuntu LTS 14.04 to (X)Ubuntu LTS 16.04.



The kernel modules qmi_wwan and cdc_wdm are modern interfaces which modemmanager will try in vain to establish a communication with your older 3G modem.



The solution consists in using your favourite text editor with superuser privileges to open



$ sudo nano /etc/modprobe.d/blacklist.conf


and append the following lines:



blacklist qmi_wwan
blacklist cdc_wdm


Reboot and your mobile broadband modem should work again as before.






share|improve this answer


























  • A tested & tried answer because the same happened to me!

    – Serge Stroobandt
    Dec 18 '16 at 3:28



















-1















First, the modem connects but the icon doesn't change. It still shows 'disconnected icon'. Old computer shows right icon after connecting.




Its the new way - the two up/down arrows don't change immediately, but they should change once you start data transfer. In any case, its an experimental feature they are experimenting with, perhaps to emulate the network icons in the smart-phone world. This and your third issue might be fixed by 16.04.01, but it doesn't hamper your work in any way.




2nd, the connection shows 'EDGE' in bracket. On old computer connection shows 'HSPA'. This means browsing on the upgraded ubuntu in nearly impossible.




Your more pressing issue is this - internet speed. This has happened because earlier, Ubuntu used to give you an option in the network-manager's edit connection applet to select a network type such as any, 3G Only, GPRS/EDGE, etc. but it no longer gives since 16.04. By default its the any mode, so you might be getting a slow speed. But you can force it to 3G Only by using a simple configuration change:



Just edit /etc/NetworkManager/system-connections/your_3g_connection file and change network-type to 0 in the [gsm] section, so you can force it to 3G only.



Source:
https://askubuntu.com/a/370465/49938






share|improve this answer


























  • I switched to Kubuntu and everything looks fine. I will try out your suggestions next time I am using Ubuntu.

    – Mugoma J. Okomba
    May 31 '16 at 11:00












Your Answer








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3 Answers
3






active

oldest

votes








3 Answers
3






active

oldest

votes









active

oldest

votes






active

oldest

votes









0














I never got to resolve this but took some time to test the modem on different distributions.



The modem doesn't work on following:




  1. Ubuntu 16.04

  2. Fedora 23

  3. openSUSE 13.2

  4. Ubuntu 14.04


Modem works on:




  1. Kubuntu 16.04

  2. Ubuntu 15.04

  3. Ubuntu 11.04


I decided to switch from Ubuntu 16.04 to Kubuntu 16.04. Now the modem works perfectly,






share|improve this answer



















  • 1





    this is not an answer

    – Spartan
    Oct 3 '16 at 19:54
















0














I never got to resolve this but took some time to test the modem on different distributions.



The modem doesn't work on following:




  1. Ubuntu 16.04

  2. Fedora 23

  3. openSUSE 13.2

  4. Ubuntu 14.04


Modem works on:




  1. Kubuntu 16.04

  2. Ubuntu 15.04

  3. Ubuntu 11.04


I decided to switch from Ubuntu 16.04 to Kubuntu 16.04. Now the modem works perfectly,






share|improve this answer



















  • 1





    this is not an answer

    – Spartan
    Oct 3 '16 at 19:54














0












0








0







I never got to resolve this but took some time to test the modem on different distributions.



The modem doesn't work on following:




  1. Ubuntu 16.04

  2. Fedora 23

  3. openSUSE 13.2

  4. Ubuntu 14.04


Modem works on:




  1. Kubuntu 16.04

  2. Ubuntu 15.04

  3. Ubuntu 11.04


I decided to switch from Ubuntu 16.04 to Kubuntu 16.04. Now the modem works perfectly,






share|improve this answer













I never got to resolve this but took some time to test the modem on different distributions.



The modem doesn't work on following:




  1. Ubuntu 16.04

  2. Fedora 23

  3. openSUSE 13.2

  4. Ubuntu 14.04


Modem works on:




  1. Kubuntu 16.04

  2. Ubuntu 15.04

  3. Ubuntu 11.04


I decided to switch from Ubuntu 16.04 to Kubuntu 16.04. Now the modem works perfectly,







share|improve this answer












share|improve this answer



share|improve this answer










answered May 10 '16 at 5:42









Mugoma J. OkombaMugoma J. Okomba

11613




11613








  • 1





    this is not an answer

    – Spartan
    Oct 3 '16 at 19:54














  • 1





    this is not an answer

    – Spartan
    Oct 3 '16 at 19:54








1




1





this is not an answer

– Spartan
Oct 3 '16 at 19:54





this is not an answer

– Spartan
Oct 3 '16 at 19:54













0














Blacklist the qmi_wwan and cdc_wdm kernel modules



Since you are dealing with an older mobile broadband modem (probably a Qualcomm Gobi 1000 or 2000) in combination with a newer Linux kernel, you will need to blacklist the qmi_wwan and cdc_wdm kernel modules when upgrading from (X)Ubuntu LTS 14.04 to (X)Ubuntu LTS 16.04.



The kernel modules qmi_wwan and cdc_wdm are modern interfaces which modemmanager will try in vain to establish a communication with your older 3G modem.



The solution consists in using your favourite text editor with superuser privileges to open



$ sudo nano /etc/modprobe.d/blacklist.conf


and append the following lines:



blacklist qmi_wwan
blacklist cdc_wdm


Reboot and your mobile broadband modem should work again as before.






share|improve this answer


























  • A tested & tried answer because the same happened to me!

    – Serge Stroobandt
    Dec 18 '16 at 3:28
















0














Blacklist the qmi_wwan and cdc_wdm kernel modules



Since you are dealing with an older mobile broadband modem (probably a Qualcomm Gobi 1000 or 2000) in combination with a newer Linux kernel, you will need to blacklist the qmi_wwan and cdc_wdm kernel modules when upgrading from (X)Ubuntu LTS 14.04 to (X)Ubuntu LTS 16.04.



The kernel modules qmi_wwan and cdc_wdm are modern interfaces which modemmanager will try in vain to establish a communication with your older 3G modem.



The solution consists in using your favourite text editor with superuser privileges to open



$ sudo nano /etc/modprobe.d/blacklist.conf


and append the following lines:



blacklist qmi_wwan
blacklist cdc_wdm


Reboot and your mobile broadband modem should work again as before.






share|improve this answer


























  • A tested & tried answer because the same happened to me!

    – Serge Stroobandt
    Dec 18 '16 at 3:28














0












0








0







Blacklist the qmi_wwan and cdc_wdm kernel modules



Since you are dealing with an older mobile broadband modem (probably a Qualcomm Gobi 1000 or 2000) in combination with a newer Linux kernel, you will need to blacklist the qmi_wwan and cdc_wdm kernel modules when upgrading from (X)Ubuntu LTS 14.04 to (X)Ubuntu LTS 16.04.



The kernel modules qmi_wwan and cdc_wdm are modern interfaces which modemmanager will try in vain to establish a communication with your older 3G modem.



The solution consists in using your favourite text editor with superuser privileges to open



$ sudo nano /etc/modprobe.d/blacklist.conf


and append the following lines:



blacklist qmi_wwan
blacklist cdc_wdm


Reboot and your mobile broadband modem should work again as before.






share|improve this answer















Blacklist the qmi_wwan and cdc_wdm kernel modules



Since you are dealing with an older mobile broadband modem (probably a Qualcomm Gobi 1000 or 2000) in combination with a newer Linux kernel, you will need to blacklist the qmi_wwan and cdc_wdm kernel modules when upgrading from (X)Ubuntu LTS 14.04 to (X)Ubuntu LTS 16.04.



The kernel modules qmi_wwan and cdc_wdm are modern interfaces which modemmanager will try in vain to establish a communication with your older 3G modem.



The solution consists in using your favourite text editor with superuser privileges to open



$ sudo nano /etc/modprobe.d/blacklist.conf


and append the following lines:



blacklist qmi_wwan
blacklist cdc_wdm


Reboot and your mobile broadband modem should work again as before.







share|improve this answer














share|improve this answer



share|improve this answer








edited Jan 28 '17 at 6:53

























answered Dec 18 '16 at 3:21









Serge StroobandtSerge Stroobandt

2,2412034




2,2412034













  • A tested & tried answer because the same happened to me!

    – Serge Stroobandt
    Dec 18 '16 at 3:28



















  • A tested & tried answer because the same happened to me!

    – Serge Stroobandt
    Dec 18 '16 at 3:28

















A tested & tried answer because the same happened to me!

– Serge Stroobandt
Dec 18 '16 at 3:28





A tested & tried answer because the same happened to me!

– Serge Stroobandt
Dec 18 '16 at 3:28











-1















First, the modem connects but the icon doesn't change. It still shows 'disconnected icon'. Old computer shows right icon after connecting.




Its the new way - the two up/down arrows don't change immediately, but they should change once you start data transfer. In any case, its an experimental feature they are experimenting with, perhaps to emulate the network icons in the smart-phone world. This and your third issue might be fixed by 16.04.01, but it doesn't hamper your work in any way.




2nd, the connection shows 'EDGE' in bracket. On old computer connection shows 'HSPA'. This means browsing on the upgraded ubuntu in nearly impossible.




Your more pressing issue is this - internet speed. This has happened because earlier, Ubuntu used to give you an option in the network-manager's edit connection applet to select a network type such as any, 3G Only, GPRS/EDGE, etc. but it no longer gives since 16.04. By default its the any mode, so you might be getting a slow speed. But you can force it to 3G Only by using a simple configuration change:



Just edit /etc/NetworkManager/system-connections/your_3g_connection file and change network-type to 0 in the [gsm] section, so you can force it to 3G only.



Source:
https://askubuntu.com/a/370465/49938






share|improve this answer


























  • I switched to Kubuntu and everything looks fine. I will try out your suggestions next time I am using Ubuntu.

    – Mugoma J. Okomba
    May 31 '16 at 11:00
















-1















First, the modem connects but the icon doesn't change. It still shows 'disconnected icon'. Old computer shows right icon after connecting.




Its the new way - the two up/down arrows don't change immediately, but they should change once you start data transfer. In any case, its an experimental feature they are experimenting with, perhaps to emulate the network icons in the smart-phone world. This and your third issue might be fixed by 16.04.01, but it doesn't hamper your work in any way.




2nd, the connection shows 'EDGE' in bracket. On old computer connection shows 'HSPA'. This means browsing on the upgraded ubuntu in nearly impossible.




Your more pressing issue is this - internet speed. This has happened because earlier, Ubuntu used to give you an option in the network-manager's edit connection applet to select a network type such as any, 3G Only, GPRS/EDGE, etc. but it no longer gives since 16.04. By default its the any mode, so you might be getting a slow speed. But you can force it to 3G Only by using a simple configuration change:



Just edit /etc/NetworkManager/system-connections/your_3g_connection file and change network-type to 0 in the [gsm] section, so you can force it to 3G only.



Source:
https://askubuntu.com/a/370465/49938






share|improve this answer


























  • I switched to Kubuntu and everything looks fine. I will try out your suggestions next time I am using Ubuntu.

    – Mugoma J. Okomba
    May 31 '16 at 11:00














-1












-1








-1








First, the modem connects but the icon doesn't change. It still shows 'disconnected icon'. Old computer shows right icon after connecting.




Its the new way - the two up/down arrows don't change immediately, but they should change once you start data transfer. In any case, its an experimental feature they are experimenting with, perhaps to emulate the network icons in the smart-phone world. This and your third issue might be fixed by 16.04.01, but it doesn't hamper your work in any way.




2nd, the connection shows 'EDGE' in bracket. On old computer connection shows 'HSPA'. This means browsing on the upgraded ubuntu in nearly impossible.




Your more pressing issue is this - internet speed. This has happened because earlier, Ubuntu used to give you an option in the network-manager's edit connection applet to select a network type such as any, 3G Only, GPRS/EDGE, etc. but it no longer gives since 16.04. By default its the any mode, so you might be getting a slow speed. But you can force it to 3G Only by using a simple configuration change:



Just edit /etc/NetworkManager/system-connections/your_3g_connection file and change network-type to 0 in the [gsm] section, so you can force it to 3G only.



Source:
https://askubuntu.com/a/370465/49938






share|improve this answer
















First, the modem connects but the icon doesn't change. It still shows 'disconnected icon'. Old computer shows right icon after connecting.




Its the new way - the two up/down arrows don't change immediately, but they should change once you start data transfer. In any case, its an experimental feature they are experimenting with, perhaps to emulate the network icons in the smart-phone world. This and your third issue might be fixed by 16.04.01, but it doesn't hamper your work in any way.




2nd, the connection shows 'EDGE' in bracket. On old computer connection shows 'HSPA'. This means browsing on the upgraded ubuntu in nearly impossible.




Your more pressing issue is this - internet speed. This has happened because earlier, Ubuntu used to give you an option in the network-manager's edit connection applet to select a network type such as any, 3G Only, GPRS/EDGE, etc. but it no longer gives since 16.04. By default its the any mode, so you might be getting a slow speed. But you can force it to 3G Only by using a simple configuration change:



Just edit /etc/NetworkManager/system-connections/your_3g_connection file and change network-type to 0 in the [gsm] section, so you can force it to 3G only.



Source:
https://askubuntu.com/a/370465/49938







share|improve this answer














share|improve this answer



share|improve this answer








edited Apr 13 '17 at 12:24









Community

1




1










answered May 30 '16 at 16:53









Prahlad YeriPrahlad Yeri

1,4131029




1,4131029













  • I switched to Kubuntu and everything looks fine. I will try out your suggestions next time I am using Ubuntu.

    – Mugoma J. Okomba
    May 31 '16 at 11:00



















  • I switched to Kubuntu and everything looks fine. I will try out your suggestions next time I am using Ubuntu.

    – Mugoma J. Okomba
    May 31 '16 at 11:00

















I switched to Kubuntu and everything looks fine. I will try out your suggestions next time I am using Ubuntu.

– Mugoma J. Okomba
May 31 '16 at 11:00





I switched to Kubuntu and everything looks fine. I will try out your suggestions next time I am using Ubuntu.

– Mugoma J. Okomba
May 31 '16 at 11:00


















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