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Cannot detect wireless driver intel ac wireless 9560 [logs included]



The 2019 Stack Overflow Developer Survey Results Are InIntel Wireless-AC 9560 WiFi not working in Ubuntu 16.04driver intel ac wireless 9560 Ubuntu 18Wireless on an Acer Aspire 1810T with an Intel 5100AGN works for less than a day, then stops working until rebootIntel Centrino Wimax 6250 - Constant Slow and Dropped signal (Ubuntu 13.10)Intel 7260 works during installation but not after rebootNo success getting Intel AC 7260 wireless to workrepeated password dialog for laptop wifi connectionUbuntu 14.10 Intel Wireless 7260 - Bluetooth not workingUnstable wireless with Intel 7260 + iwlwifi after upgrade to 15.04direct firmware load for iwlwifi-7265D.ucode failed with error -2Wireless Internet Issues - Intel Wireless, Ubuntu 18.04Help with wifi adapter for Ubuntu 18.04





.everyoneloves__top-leaderboard:empty,.everyoneloves__mid-leaderboard:empty,.everyoneloves__bot-mid-leaderboard:empty{ margin-bottom:0;
}







2















Currently using Ubuntu 18.04, and my wireless driver is not being detected.



I've included a wireless diagnosis log.



$ desmg | grep iwl
[ 6.212724] Loading modules backported from iwlwifi
[ 6.212724] iwlwifi-stack-public:master:6988:0d8892f2
[ 6.224583] iwlwifi 0000:00:14.3: enabling device (0000 -> 0002)
[ 6.229811] iwlwifi 0000:00:14.3: Direct firmware load for iwl-dbg-cfg.ini failed with error -2
[ 6.230540] iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-9000-pu-b0-jf-b0-39.ucode failed with error -2
[ 6.230547] iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-9000-pu-b0-jf-b0-38.ucode failed with error -2
[ 6.230552] iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-9000-pu-b0-jf-b0-37.ucode failed with error -2
[ 6.230557] iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-9000-pu-b0-jf-b0-36.ucode failed with error -2
[ 6.230562] iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-9000-pu-b0-jf-b0-35.ucode failed with error -2
[ 6.236670] iwlwifi 0000:00:14.3: loaded firmware version 34.0.0 op_mode iwlmvm
[ 6.248314] iwlwifi 0000:00:14.3: Detected Intel(R) Dual Band Wireless AC 9560, REV=0x318
[ 7.264081] iwlwifi 0000:00:14.3: SecBoot CPU1 Status: 0x3, CPU2 Status: 0x2477
[ 7.264084] iwlwifi 0000:00:14.3: Failed to start INIT ucode: -110
[ 7.276165] iwlwifi 0000:00:14.3: Failed to run INIT ucode: -110


sudo modprobe iwlwifi returns no output.










share|improve this question

























  • I expect that it wants but is missing firmware. Let's try to find out which. Please edit your question to add the result of two terminal commands: sudo modprobe iwlwifi and also: dmesg | grep iwl Welcome to Ask Ubuntu.

    – chili555
    May 23 '18 at 20:13











  • @chili555: OP added the requested info and it looks like the driver found a firmware and loaded it happily.

    – David Foerster
    May 29 '18 at 1:09




















2















Currently using Ubuntu 18.04, and my wireless driver is not being detected.



I've included a wireless diagnosis log.



$ desmg | grep iwl
[ 6.212724] Loading modules backported from iwlwifi
[ 6.212724] iwlwifi-stack-public:master:6988:0d8892f2
[ 6.224583] iwlwifi 0000:00:14.3: enabling device (0000 -> 0002)
[ 6.229811] iwlwifi 0000:00:14.3: Direct firmware load for iwl-dbg-cfg.ini failed with error -2
[ 6.230540] iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-9000-pu-b0-jf-b0-39.ucode failed with error -2
[ 6.230547] iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-9000-pu-b0-jf-b0-38.ucode failed with error -2
[ 6.230552] iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-9000-pu-b0-jf-b0-37.ucode failed with error -2
[ 6.230557] iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-9000-pu-b0-jf-b0-36.ucode failed with error -2
[ 6.230562] iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-9000-pu-b0-jf-b0-35.ucode failed with error -2
[ 6.236670] iwlwifi 0000:00:14.3: loaded firmware version 34.0.0 op_mode iwlmvm
[ 6.248314] iwlwifi 0000:00:14.3: Detected Intel(R) Dual Band Wireless AC 9560, REV=0x318
[ 7.264081] iwlwifi 0000:00:14.3: SecBoot CPU1 Status: 0x3, CPU2 Status: 0x2477
[ 7.264084] iwlwifi 0000:00:14.3: Failed to start INIT ucode: -110
[ 7.276165] iwlwifi 0000:00:14.3: Failed to run INIT ucode: -110


sudo modprobe iwlwifi returns no output.










share|improve this question

























  • I expect that it wants but is missing firmware. Let's try to find out which. Please edit your question to add the result of two terminal commands: sudo modprobe iwlwifi and also: dmesg | grep iwl Welcome to Ask Ubuntu.

    – chili555
    May 23 '18 at 20:13











  • @chili555: OP added the requested info and it looks like the driver found a firmware and loaded it happily.

    – David Foerster
    May 29 '18 at 1:09
















2












2








2


1






Currently using Ubuntu 18.04, and my wireless driver is not being detected.



I've included a wireless diagnosis log.



$ desmg | grep iwl
[ 6.212724] Loading modules backported from iwlwifi
[ 6.212724] iwlwifi-stack-public:master:6988:0d8892f2
[ 6.224583] iwlwifi 0000:00:14.3: enabling device (0000 -> 0002)
[ 6.229811] iwlwifi 0000:00:14.3: Direct firmware load for iwl-dbg-cfg.ini failed with error -2
[ 6.230540] iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-9000-pu-b0-jf-b0-39.ucode failed with error -2
[ 6.230547] iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-9000-pu-b0-jf-b0-38.ucode failed with error -2
[ 6.230552] iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-9000-pu-b0-jf-b0-37.ucode failed with error -2
[ 6.230557] iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-9000-pu-b0-jf-b0-36.ucode failed with error -2
[ 6.230562] iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-9000-pu-b0-jf-b0-35.ucode failed with error -2
[ 6.236670] iwlwifi 0000:00:14.3: loaded firmware version 34.0.0 op_mode iwlmvm
[ 6.248314] iwlwifi 0000:00:14.3: Detected Intel(R) Dual Band Wireless AC 9560, REV=0x318
[ 7.264081] iwlwifi 0000:00:14.3: SecBoot CPU1 Status: 0x3, CPU2 Status: 0x2477
[ 7.264084] iwlwifi 0000:00:14.3: Failed to start INIT ucode: -110
[ 7.276165] iwlwifi 0000:00:14.3: Failed to run INIT ucode: -110


sudo modprobe iwlwifi returns no output.










share|improve this question
















Currently using Ubuntu 18.04, and my wireless driver is not being detected.



I've included a wireless diagnosis log.



$ desmg | grep iwl
[ 6.212724] Loading modules backported from iwlwifi
[ 6.212724] iwlwifi-stack-public:master:6988:0d8892f2
[ 6.224583] iwlwifi 0000:00:14.3: enabling device (0000 -> 0002)
[ 6.229811] iwlwifi 0000:00:14.3: Direct firmware load for iwl-dbg-cfg.ini failed with error -2
[ 6.230540] iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-9000-pu-b0-jf-b0-39.ucode failed with error -2
[ 6.230547] iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-9000-pu-b0-jf-b0-38.ucode failed with error -2
[ 6.230552] iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-9000-pu-b0-jf-b0-37.ucode failed with error -2
[ 6.230557] iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-9000-pu-b0-jf-b0-36.ucode failed with error -2
[ 6.230562] iwlwifi 0000:00:14.3: Direct firmware load for iwlwifi-9000-pu-b0-jf-b0-35.ucode failed with error -2
[ 6.236670] iwlwifi 0000:00:14.3: loaded firmware version 34.0.0 op_mode iwlmvm
[ 6.248314] iwlwifi 0000:00:14.3: Detected Intel(R) Dual Band Wireless AC 9560, REV=0x318
[ 7.264081] iwlwifi 0000:00:14.3: SecBoot CPU1 Status: 0x3, CPU2 Status: 0x2477
[ 7.264084] iwlwifi 0000:00:14.3: Failed to start INIT ucode: -110
[ 7.276165] iwlwifi 0000:00:14.3: Failed to run INIT ucode: -110


sudo modprobe iwlwifi returns no output.







intel-wireless






share|improve this question















share|improve this question













share|improve this question




share|improve this question








edited May 29 '18 at 1:05









David Foerster

28.6k1367113




28.6k1367113










asked May 23 '18 at 10:10









Hyun KimHyun Kim

1113




1113













  • I expect that it wants but is missing firmware. Let's try to find out which. Please edit your question to add the result of two terminal commands: sudo modprobe iwlwifi and also: dmesg | grep iwl Welcome to Ask Ubuntu.

    – chili555
    May 23 '18 at 20:13











  • @chili555: OP added the requested info and it looks like the driver found a firmware and loaded it happily.

    – David Foerster
    May 29 '18 at 1:09





















  • I expect that it wants but is missing firmware. Let's try to find out which. Please edit your question to add the result of two terminal commands: sudo modprobe iwlwifi and also: dmesg | grep iwl Welcome to Ask Ubuntu.

    – chili555
    May 23 '18 at 20:13











  • @chili555: OP added the requested info and it looks like the driver found a firmware and loaded it happily.

    – David Foerster
    May 29 '18 at 1:09



















I expect that it wants but is missing firmware. Let's try to find out which. Please edit your question to add the result of two terminal commands: sudo modprobe iwlwifi and also: dmesg | grep iwl Welcome to Ask Ubuntu.

– chili555
May 23 '18 at 20:13





I expect that it wants but is missing firmware. Let's try to find out which. Please edit your question to add the result of two terminal commands: sudo modprobe iwlwifi and also: dmesg | grep iwl Welcome to Ask Ubuntu.

– chili555
May 23 '18 at 20:13













@chili555: OP added the requested info and it looks like the driver found a firmware and loaded it happily.

– David Foerster
May 29 '18 at 1:09







@chili555: OP added the requested info and it looks like the driver found a firmware and loaded it happily.

– David Foerster
May 29 '18 at 1:09












3 Answers
3






active

oldest

votes


















1














I noticed this morning that Update Manager installed a later version of the package linux-firmware. I suggest that you obtain a temporary internet connection by ethernet, tethered or whatever means possible and open a terminal and do:



sudo apt update
sudo apt upgrade


I suspect that linux-firmware will be upgraded. After the upgrade, my firmware files include:



iwlwifi-9000-pu-b0-jf-b0-33.ucode
iwlwifi-9000-pu-b0-jf-b0-34.ucode
iwlwifi-9000-pu-b0-jf-b0-38.ucode


Reboot so that -38 loads instead of -34 as before. Check the log:



dmesg | grep iwl


Is the alarming message gone?




iwlwifi 0000:00:14.3: Failed to start INIT ucode: -110




Your wireless should be working now.






share|improve this answer
























  • gave that a go same error messages - Im suspecting it could be a hardware problem - tried using the wifi module on windows as well and seems like its failing as well

    – Hyun Kim
    May 30 '18 at 12:21











  • I'm having this issue in Ubuntu live environment, but for me, it works fine in Windows, I have a connection, but installer/live environment cannot connect to internet 9560. I'm hesitant to install if I can't get wi fi working, any ideas?

    – edencorbin
    Jul 10 '18 at 22:31











  • @edencorbin Please start your own new question. I'll be happy to help.

    – chili555
    Jul 11 '18 at 1:18











  • @chili555 askubuntu.com/questions/1054012/…

    – edencorbin
    Jul 11 '18 at 3:19



















0














Someone I know had her Intel AC Wireless 9560 stop working randomly during the day (Ubuntu 18.04.2). After investigating the dmesg, checking out the NetworkManager service, reinstalling linux-firmware, rebooting, etc., we tried loading up Windows 10 on the second partition. Even windows 10 could not find the wireless.



I've seen a few forums mentioning this particular intel wireless card model. While this may be unhelpful, it's possible your card is broken; you may want to invest in a usb wifi or use ethernet and see if the card can be replaced (or do it yourself) [with another model].





share































    -1















    1. You should be sure then your HW support this stuff. It requires the newest HW.

    2. Despite this stuff officially is supported since kernel 4.14+, by the fact you will avoid a lot of issues by using 4.16+ and the newest firmware.






    share|improve this answer
























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      3 Answers
      3






      active

      oldest

      votes








      3 Answers
      3






      active

      oldest

      votes









      active

      oldest

      votes






      active

      oldest

      votes









      1














      I noticed this morning that Update Manager installed a later version of the package linux-firmware. I suggest that you obtain a temporary internet connection by ethernet, tethered or whatever means possible and open a terminal and do:



      sudo apt update
      sudo apt upgrade


      I suspect that linux-firmware will be upgraded. After the upgrade, my firmware files include:



      iwlwifi-9000-pu-b0-jf-b0-33.ucode
      iwlwifi-9000-pu-b0-jf-b0-34.ucode
      iwlwifi-9000-pu-b0-jf-b0-38.ucode


      Reboot so that -38 loads instead of -34 as before. Check the log:



      dmesg | grep iwl


      Is the alarming message gone?




      iwlwifi 0000:00:14.3: Failed to start INIT ucode: -110




      Your wireless should be working now.






      share|improve this answer
























      • gave that a go same error messages - Im suspecting it could be a hardware problem - tried using the wifi module on windows as well and seems like its failing as well

        – Hyun Kim
        May 30 '18 at 12:21











      • I'm having this issue in Ubuntu live environment, but for me, it works fine in Windows, I have a connection, but installer/live environment cannot connect to internet 9560. I'm hesitant to install if I can't get wi fi working, any ideas?

        – edencorbin
        Jul 10 '18 at 22:31











      • @edencorbin Please start your own new question. I'll be happy to help.

        – chili555
        Jul 11 '18 at 1:18











      • @chili555 askubuntu.com/questions/1054012/…

        – edencorbin
        Jul 11 '18 at 3:19
















      1














      I noticed this morning that Update Manager installed a later version of the package linux-firmware. I suggest that you obtain a temporary internet connection by ethernet, tethered or whatever means possible and open a terminal and do:



      sudo apt update
      sudo apt upgrade


      I suspect that linux-firmware will be upgraded. After the upgrade, my firmware files include:



      iwlwifi-9000-pu-b0-jf-b0-33.ucode
      iwlwifi-9000-pu-b0-jf-b0-34.ucode
      iwlwifi-9000-pu-b0-jf-b0-38.ucode


      Reboot so that -38 loads instead of -34 as before. Check the log:



      dmesg | grep iwl


      Is the alarming message gone?




      iwlwifi 0000:00:14.3: Failed to start INIT ucode: -110




      Your wireless should be working now.






      share|improve this answer
























      • gave that a go same error messages - Im suspecting it could be a hardware problem - tried using the wifi module on windows as well and seems like its failing as well

        – Hyun Kim
        May 30 '18 at 12:21











      • I'm having this issue in Ubuntu live environment, but for me, it works fine in Windows, I have a connection, but installer/live environment cannot connect to internet 9560. I'm hesitant to install if I can't get wi fi working, any ideas?

        – edencorbin
        Jul 10 '18 at 22:31











      • @edencorbin Please start your own new question. I'll be happy to help.

        – chili555
        Jul 11 '18 at 1:18











      • @chili555 askubuntu.com/questions/1054012/…

        – edencorbin
        Jul 11 '18 at 3:19














      1












      1








      1







      I noticed this morning that Update Manager installed a later version of the package linux-firmware. I suggest that you obtain a temporary internet connection by ethernet, tethered or whatever means possible and open a terminal and do:



      sudo apt update
      sudo apt upgrade


      I suspect that linux-firmware will be upgraded. After the upgrade, my firmware files include:



      iwlwifi-9000-pu-b0-jf-b0-33.ucode
      iwlwifi-9000-pu-b0-jf-b0-34.ucode
      iwlwifi-9000-pu-b0-jf-b0-38.ucode


      Reboot so that -38 loads instead of -34 as before. Check the log:



      dmesg | grep iwl


      Is the alarming message gone?




      iwlwifi 0000:00:14.3: Failed to start INIT ucode: -110




      Your wireless should be working now.






      share|improve this answer













      I noticed this morning that Update Manager installed a later version of the package linux-firmware. I suggest that you obtain a temporary internet connection by ethernet, tethered or whatever means possible and open a terminal and do:



      sudo apt update
      sudo apt upgrade


      I suspect that linux-firmware will be upgraded. After the upgrade, my firmware files include:



      iwlwifi-9000-pu-b0-jf-b0-33.ucode
      iwlwifi-9000-pu-b0-jf-b0-34.ucode
      iwlwifi-9000-pu-b0-jf-b0-38.ucode


      Reboot so that -38 loads instead of -34 as before. Check the log:



      dmesg | grep iwl


      Is the alarming message gone?




      iwlwifi 0000:00:14.3: Failed to start INIT ucode: -110




      Your wireless should be working now.







      share|improve this answer












      share|improve this answer



      share|improve this answer










      answered May 29 '18 at 13:06









      chili555chili555

      39.1k55281




      39.1k55281













      • gave that a go same error messages - Im suspecting it could be a hardware problem - tried using the wifi module on windows as well and seems like its failing as well

        – Hyun Kim
        May 30 '18 at 12:21











      • I'm having this issue in Ubuntu live environment, but for me, it works fine in Windows, I have a connection, but installer/live environment cannot connect to internet 9560. I'm hesitant to install if I can't get wi fi working, any ideas?

        – edencorbin
        Jul 10 '18 at 22:31











      • @edencorbin Please start your own new question. I'll be happy to help.

        – chili555
        Jul 11 '18 at 1:18











      • @chili555 askubuntu.com/questions/1054012/…

        – edencorbin
        Jul 11 '18 at 3:19



















      • gave that a go same error messages - Im suspecting it could be a hardware problem - tried using the wifi module on windows as well and seems like its failing as well

        – Hyun Kim
        May 30 '18 at 12:21











      • I'm having this issue in Ubuntu live environment, but for me, it works fine in Windows, I have a connection, but installer/live environment cannot connect to internet 9560. I'm hesitant to install if I can't get wi fi working, any ideas?

        – edencorbin
        Jul 10 '18 at 22:31











      • @edencorbin Please start your own new question. I'll be happy to help.

        – chili555
        Jul 11 '18 at 1:18











      • @chili555 askubuntu.com/questions/1054012/…

        – edencorbin
        Jul 11 '18 at 3:19

















      gave that a go same error messages - Im suspecting it could be a hardware problem - tried using the wifi module on windows as well and seems like its failing as well

      – Hyun Kim
      May 30 '18 at 12:21





      gave that a go same error messages - Im suspecting it could be a hardware problem - tried using the wifi module on windows as well and seems like its failing as well

      – Hyun Kim
      May 30 '18 at 12:21













      I'm having this issue in Ubuntu live environment, but for me, it works fine in Windows, I have a connection, but installer/live environment cannot connect to internet 9560. I'm hesitant to install if I can't get wi fi working, any ideas?

      – edencorbin
      Jul 10 '18 at 22:31





      I'm having this issue in Ubuntu live environment, but for me, it works fine in Windows, I have a connection, but installer/live environment cannot connect to internet 9560. I'm hesitant to install if I can't get wi fi working, any ideas?

      – edencorbin
      Jul 10 '18 at 22:31













      @edencorbin Please start your own new question. I'll be happy to help.

      – chili555
      Jul 11 '18 at 1:18





      @edencorbin Please start your own new question. I'll be happy to help.

      – chili555
      Jul 11 '18 at 1:18













      @chili555 askubuntu.com/questions/1054012/…

      – edencorbin
      Jul 11 '18 at 3:19





      @chili555 askubuntu.com/questions/1054012/…

      – edencorbin
      Jul 11 '18 at 3:19













      0














      Someone I know had her Intel AC Wireless 9560 stop working randomly during the day (Ubuntu 18.04.2). After investigating the dmesg, checking out the NetworkManager service, reinstalling linux-firmware, rebooting, etc., we tried loading up Windows 10 on the second partition. Even windows 10 could not find the wireless.



      I've seen a few forums mentioning this particular intel wireless card model. While this may be unhelpful, it's possible your card is broken; you may want to invest in a usb wifi or use ethernet and see if the card can be replaced (or do it yourself) [with another model].





      share




























        0














        Someone I know had her Intel AC Wireless 9560 stop working randomly during the day (Ubuntu 18.04.2). After investigating the dmesg, checking out the NetworkManager service, reinstalling linux-firmware, rebooting, etc., we tried loading up Windows 10 on the second partition. Even windows 10 could not find the wireless.



        I've seen a few forums mentioning this particular intel wireless card model. While this may be unhelpful, it's possible your card is broken; you may want to invest in a usb wifi or use ethernet and see if the card can be replaced (or do it yourself) [with another model].





        share


























          0












          0








          0







          Someone I know had her Intel AC Wireless 9560 stop working randomly during the day (Ubuntu 18.04.2). After investigating the dmesg, checking out the NetworkManager service, reinstalling linux-firmware, rebooting, etc., we tried loading up Windows 10 on the second partition. Even windows 10 could not find the wireless.



          I've seen a few forums mentioning this particular intel wireless card model. While this may be unhelpful, it's possible your card is broken; you may want to invest in a usb wifi or use ethernet and see if the card can be replaced (or do it yourself) [with another model].





          share













          Someone I know had her Intel AC Wireless 9560 stop working randomly during the day (Ubuntu 18.04.2). After investigating the dmesg, checking out the NetworkManager service, reinstalling linux-firmware, rebooting, etc., we tried loading up Windows 10 on the second partition. Even windows 10 could not find the wireless.



          I've seen a few forums mentioning this particular intel wireless card model. While this may be unhelpful, it's possible your card is broken; you may want to invest in a usb wifi or use ethernet and see if the card can be replaced (or do it yourself) [with another model].






          share











          share


          share










          answered 3 mins ago









          NuclearPeonNuclearPeon

          1012




          1012























              -1















              1. You should be sure then your HW support this stuff. It requires the newest HW.

              2. Despite this stuff officially is supported since kernel 4.14+, by the fact you will avoid a lot of issues by using 4.16+ and the newest firmware.






              share|improve this answer




























                -1















                1. You should be sure then your HW support this stuff. It requires the newest HW.

                2. Despite this stuff officially is supported since kernel 4.14+, by the fact you will avoid a lot of issues by using 4.16+ and the newest firmware.






                share|improve this answer


























                  -1












                  -1








                  -1








                  1. You should be sure then your HW support this stuff. It requires the newest HW.

                  2. Despite this stuff officially is supported since kernel 4.14+, by the fact you will avoid a lot of issues by using 4.16+ and the newest firmware.






                  share|improve this answer














                  1. You should be sure then your HW support this stuff. It requires the newest HW.

                  2. Despite this stuff officially is supported since kernel 4.14+, by the fact you will avoid a lot of issues by using 4.16+ and the newest firmware.







                  share|improve this answer












                  share|improve this answer



                  share|improve this answer










                  answered Jul 17 '18 at 19:16









                  vitaly.v.chvitaly.v.ch

                  1098




                  1098






























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